My Trip - Updates on Current Sailings - Viking River Cruises Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Any help to resolve this matter will be greatly appreciated. Expected weather conditions during the cruise. We are told now that change is not possible at all because vouchers have expired. What? Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Expires March 31, 2023. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. After contacting viking to inform the situation, Viking booked another flight for us. Improve earnings, maximize rewards and track progress toward dream trips. Here's our experience with the Viking cancellation policy. We booked the *********** cruise with Viking prior to COVID *****************. Editor in Chief You could tear down the house and build a dam there, but that is not what is going to happen.. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. 3. I had to cancel due to ill health and provided over five months notice. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. With many Christmas markets closed, river cruise lines cancel sailings 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. I have contacted Watcdog BBC who are interested. What does Viking do Nothing. This post contains references to products from one or more of our advertisers. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. These levels can swing widely both up and down. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Viking has lost four loyal customers with 10 past cruises between us. We could not wash, shower, not wash our hands and NOT able to flush toilets! Booking number: *******. was 4 units wide . You will, however, still get a vacation in Europe, even if its not the one you expected. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Very disappointing. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Customers should not be treated this way. Which cruises have been cancelled in 2022? | Cruise.Blog Its infuriating and disrespectful. We also ensure all reviews are published without moderation. #7. Related: Booking your first river cruise? I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . There are no uniform river flows and water levels are unpredictable. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. The departure flight from ******* was delayed due to the storm. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. Learn more. But this is one American that will never sail with this awful company ever again. Obviously, we cannot go on the trip. When I called to cancel they said we did not purchase the insurance. We paid some #10,000 for premium air. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. Terms apply to the offers listed on this page. The typical characteristics of river boats regardless of cruise line are about the same. My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. She really needs this positive experience to look forward to. Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Language and Region - sales.vikingline.com The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. (The consumer indicated he/she DID NOT accept the response from the business. Companies can ask for reviews via automatic invitations. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. The problem with river cruises is that they are affected by both high and low water levels. airfare $2198 We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. I appreciate the time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You dont know a week or 10 days in advance what will happen with the water levels. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. We are not asking for anything other than our money back. I will never travel with Viking . $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. We paid for Travel Protection
Had a planned eastern European river cruise starting mid-October for over a year. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Beware of Viking excursion policies. River Cruises Respond to Austrian Lockdown, Impact on Sailings No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Any comments Viking? We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. I also booked this trip years ago when there was . Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com ), We booked a cruise in 2019 to sail early in 2020. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. We were running between the airlines at ***** to find out what was going on, very frustrating. The current welcome offer on this card is quite lucrative. My Trip - Updates on Current Sailings - Viking Cruises #1. For the cabin on the cruise, we indicated separate beds for their cabin. By. Information provided by various external sources. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . But our plea was denied. Passengers from across the country say they've. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Risk-Free Guarantee - Viking River Cruises It would seem to be a reasonable and simple request. Jan. 17, 2022. Subscribe to RSS Feb 1, 2023. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. More details in attachment. Don't sail Viking unless you are guaranteed of going on the trip. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. We said yes. The couple shore excursions we went on were lame and horrible. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. About 20 poeple's bag on the flight didn't make it. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I purchased two of each of the following through ACH: Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. If the level is too low, the vessel may run aground or need an alternative docking arrangement. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. The photo is from my first premium, international award flight in 2012. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. In May, Viking canceled that cruise. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Steve is a life-long avgeek and a points and miles player. "We are currently evaluating itineraries that call. SA. Withholding of monies and shore excursion booking system failure. Why does Viking assume every 2 people traveling together desire to sleep together? On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. See details. Floriade River Cruise Guide 2022 | Cruise Critic The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Do your homework and always make informed decisions. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. Booking XXXXXXX. Cruise Lines Planned Reopenings: The Complete List Most all other cruise lines have dropped this mandate. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Just return on our river cruise . I am writing about booking number 7045921 sailed Jan.12 2023. Viking Cruises Reviews | Read Customer Service Reviews of Just realized that the cruise booked was from Antwerp to Amsterdam. You dont cruise in Egypt in June/July because its too hot. This was our second cruise, I would have to say our first one was wonderful, this one was not bad. 140 complaints closed in the last 12 months. Due to Covid pandemic our cruise got cancelled. Enrollment required. 05 Aug 2022. What? They offered us a 150 dollar non refundable credit to be used onboard. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. . Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland
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