If you arrive late, you may not be admitted until a suitable break in the event. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. % Juniors aged 7-14 years are entitled to purchase a junior ticket. Sign In Join today Please note: AFL House is currently closed to the public. If your location is not recognised, National content will be displayed. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Ticketek Marketplace - Buy and Sell Tickets To do this, please check the 'keep me signed in' box when you log in. No, for the first release, the app will only be an iPhone app. How does Ticketek remember my preferences when I return? As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. stream What qualifies as a concession ticket? If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. 3 0 obj For security purposes, you must still enter your password when purchasing or updating your account details. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Select Tickets | Tickets for Sport, Concerts, Theatre, Arts, Family On arrival, simply present your mobile ticket for scanning to gain entry as usual. FAQs 2023 | AFL Membership You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ensure your contact and personal details are correct. The mobile number provided will be sent your mobile ticket/s 8. What if a show is cancelled or postponed? For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Full Ticketek Refundable terms and conditions of sale can be viewed here. How do I update my credit or debit card details once they have been saved? If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Tickets purchased to General Admission events cannot be refunded should they be lost. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Can I buy tickets if I am based overseas? Please ask your friend to check their junk mail. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Gift Vouchers can be purchased for specific events when available. The email may have been filtered by a spam filter. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Ticketek recommends that you select Registered Mail for these events where available. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you have purchased concession tickets, you are also required to present a valid concession card. Member Ticket Redemption Information | Adelaide Football Club Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. More information relating to mobile ticketing will be communicated in the lead up to the season. My tickets have not arrived after a reasonable amount of time, what do I do? If an event is cancelled or postponed you will need to contact Ticketek for a refund. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. How can I get Ticketek to sell tickets to my event? Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek may not replace tickets where seating is unallocated (general admission tickets). You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. If you have an issue with tickets purchased through an unofficial agency please return to the point . Please note that the Payment Details page is not accessible from the mobile site or mobile apps. No, Ticketek Gift Vouchers are not reloadable. How do I save my credit or debit card details? The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . You may be required to submit to a search of your person and/or possessions before entering the event. Group discounts may be offered but do not apply to all events. Ticketek: A global leader in ticketing and technology. Tickets can be purchased via our website here, or over the phone on 1300 722 515. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. Will I see personalised content on the mobile site? Placing seats on hold and redeeming them is limited to online transactions only. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Held seats are sold on a first-in basis. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. Please wait a few seconds for it to load. How many tickets can be delivered by Mobile Ticket delivery? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Where do I select Mobile Ticket delivery? If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Upload your ticket. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Refunds, Payments and Exchanges. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Why does the app ask to use your current location the first time it's opened? Visit the Ticketek Groups page for more information. If you're not signed in already, you'll be asked to sign in (or register) now. What does General Admission (GA) mean? Group Bookings are available for selected events and are subject to availability. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.
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