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Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? The case is based on an NHL game that was canceled because of a strike. I bought my tickets under a much different safety expectation. StubHub is a scam and a fraud. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . The Court has not decided who is right. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Fan rewards: Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I will (apparently) receive a refund, but the damage is done. Para una notificacin en Espaol, haga clic AQU. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Angry Fans Say First the Concerts Were Canceled, Then the Refunds Do You Have to Pay Taxes on Lawsuit Settlement Money? If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. In this . In addition, StubHub will be required to reimburse consumers who purchased tickets before March. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Top Class I call Stubhub. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. I deleted my account. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Please add me. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! How to Request a Stubhub Refund [98% Success] - DoNotPay Unsubscribe easily. Still have tickets to the cancellation. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Home | StubHub Settlement Never received email and Stubhub charged me $288 for not delivering. But these are unprecedented times.. The U.S. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Get buying tips about Ticket Websites delivered to your inbox. ConsumerAffairs is not a government agency. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. At the same time, buyers expect immediate refunds. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The NHLs suspension caused a spike in the number of e-tickets sold. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. Wisconsin residents could get ticket refunds after StubHub settlement It also asked for a reinstatement of the pre-March 20 refund policy. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Required fields are marked *. But, as an alternative, the 120% off coupons were also available. The case is still pending, but will be heard by a jury. Should You Become a Constitutional Lawyer? StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Do not use STUBHUB, they are not an honest business. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. When I called them on itthey said it was my fault and I have to resell the tickets. Who should shoulder those cancellation costs? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Your email address will not be published. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds In March 2020, as the scope . A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. 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The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. They said it would take up to 30 days. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term.
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