OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. OFFERS MAY VARY BY STATE and service may not be available in all areas. Power On the phone. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. Videos stream at DVD quality (480p). Promotional offers may be modified or withdrawn at any time. Promotional offers may be modified or withdrawn at any time. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. If you need any additional help contact Ting at 1-855-846-4389. If you want to apply for ACP service only, please call 888-294-9465. The password is the last 4 digits of that sim card. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. You can apply your ACP discount to any available enTouch Wireless service plan. Help Center | Q Link Wireless Click here to enroll today to see if you qualify! An eligible household is limited to one monthly service discount and one device discount. Access Wireless serves our community by offering free cell phones and service for qualifying customers, through a government funded program. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. enTouch Systems - Lifeline cell phone service provider Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Notice letter of participation in a qualifying state, federal or Tribal Program. You must opt-in and choose an eligible ACP service plan. enTouch Legacy Ticket Submissions AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. Most individuals who qualify for Lifeline also qualify for ACP. We know how important it is to stay in touch with family, be available for job opportunities, and have a phone in case of emergencies. THIS OFFERING is a federal Lifeline-supported service provided by Boomerang Wireless, LLC, DBA enTouch Wireless, an eligible telecommunications carrier. Complaints for Entouch Wireless - Better Business Bureau BROADBAND DATA. All . Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Or you can always return to this page, and use the contact form. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP on March 1, 2022, if eligible. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. My Account - Entouch Systems Please be sure all of the above information is accurate before calling. Lifeline Wireless Application Status - Assurance Wireless For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Copyright 2023 enTouch Wireless All Rights Reserved. Check your phone number's eligibility at T-Mobile's transfer portal. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Video typically streams in SD (480p). You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Rasta Jeff of St. Clair, US. conference, chat lines, and premium numbers) are not supported and may be blocked. We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend. How to Switch Phone Carriers and Keep Your Number | WhistleOut Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Our standard terms of service, including the Acceptable Use Policy, apply and are available here: https://www.entouchwireless.com/terms-of-service/. Our representatives are excited to help with anything. enTouch wireless cell phone network activation instructions 3 consecutive months' worth of your most current pay stubs. Enter your mailbox number (area code and phone number) . Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. You can also enroll by mail with a paper application. Mar 24, 2021 1:00 am EDT. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. ACP is a federal government program operated by the FCC. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Taxes and fees included with service plan pricing. Whether its walking you through a Lifeline application, or helping you traverse our website. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. How to Unlock Your Phone From Any Major Carrier - Consumer Reports Read More Award-winning support is just a tap away. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. There is a period of time where both your old and new phones will be without service during the port process. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. All prepaid minutes and payments are generally credited instantly to a Verizon account. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. Participates in the Food Distribution Program on Indian Reservations. Free Government Phone & Wireless Service | TruConnect Beginning December 31, 2021, EBB customers may switch their service plan at any time. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Divorce decree or child support document. The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Although not typical, the port process can take 24-48 business hours to complete. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. International calling does NOT include text messaging, picture messaging, or video messaging. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Not only did he succeed professionally, Bovay also gave . Currently, millions of people in over 40 states find this platform very efficient. Taxes and fees included with service plan pricing. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Check Your Status - California LifeLine Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). Please see the full Terms of Service for additional information. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Press the size on the backside of the card related to the SIM size your phone needs. Step 4: You will be prompted to enter your pin. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Billing Help & Support - Meet Our Companies: RCN, Grande, Wave, & enTouch If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Contact Us | ENTOUCH Smart Building Solutions FIND MY STATE Qualify For Lifeline Free Phone Service Find your state-specific qualifying information here! Copy of last year's State or Federal income tax return. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). EnTouch Wireless This is an active participant of Lifeline Assistance Program, which is powered by Boomerang Wireless. If you DO have your pin: enter it and click "Submit" If you DON'T have your pin: You can request an email to yourself to gain access to your online account. The ACP monthly service and device discounts are non-transferrable. Yes! If you have any trouble, we are ready to help just dial 866.488.8719. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. An eligible household is limited to one monthly service discount and one device discount. entouch wireless account number and pin - Sercano.com There are some great resources online with details for most carriers (wireless or landline). If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Customer Support Information Dial 611 from your enTouch phone E: support@enTouchWireless.com P: 866.488.8719 M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. Lifeline plans and benefits may be maintained without enrolling in the ACP. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level.